To ensure there are no hidden surprises in our relationship with you, have a read of the following information and contact us if you have any questions or concerns.

Your satisfaction is our business!

Terms & Conditions of Sale

Placing an order with Brand Knew results in a contract of sale between you (the Purchaser) and Brand Knew (the Supplier). This contract of sale is subsequently bound by the Terms and Conditions that follow:

* General
1. Goods remain the property of BRAND KNEW IDEAS - ABN 55 107 682 217 - until full payment has been received by Brand Knew.
2. Freight is an additional charge and is not included in the price quoted per unit, unless stated. Freight costs appear as a separate item specific to the delivery postcode.
* Placing an Order
3. Upon submitting an email or online order, the order is not confirmed until you receive a acknowledgement from Brand Knew. This allows us to check stock availability, confirm price, and to make sure we can meet your deadline.
4. If you need your Order delivered by a particular date - PLEASE, be sure to let us know! We will move heaven and earth to achieve your deadline BUT, we can't help you if we don't know about it at the time you place your Order.
* Product Colour / Colour Matching
5. The colour of products viewed online may vary slightly from the actual product. If you require a sample, please contact us.
6. In the event that exact Pantone or CMYK colour information is not provided with your artwork file(s) Brand Knew will take all care to match as closely as possible to your artwork.
* Artwork
7. For information on acceptable artwork files and artwork services, please see our Artwork Requirements page.
8. Upon receiving an Customer Acknowledgement form from Brand Knew, you will be required to provide your artwork (ie. logo, slogan, etc) for your chosen product/garment. Following this, you will be emailed an Artwork Approval form and will be asked to check it carefully as this is how your finished product/garment will look. If satisfied, sign and return the Artwork Approval form promptly to ensure your Order proceeds to production without delay.
9. If, however, the artwork is required to be changed at this point due to error on Brand Knew's behalf, we will do so free of charge. Any other changes required, however, may incur a Change of Artwork fee.
* Changing or Cancelling an Order after Approval of Artwork has been returned to Brand Knew
10. Once we receive an authorised Artwork Approval from you, your order will be sent to production and it may not be possible to make any changes to your Order. If, however, changes are indeed possible, a Change of Order fee may be incurred.
11. We understand from time to time it may be necessary to cancel a confirmed Order. Please be sure to email Brand Knew as soon as you can to advise us of your change of plans and, although we can't make any promises, we will try our best to halt production. Cancellation Fees may be incurred and we will contact you to discuss directly.
* Terms of Payment
12. Payment is required in full upon placing an order, unless stated otherwise on your quote. In the event that changes are made to your order by Brand Knew due to stock availability issues, a refund will be issued for the adjusted amount and confirmation of the revised order will be emailed to you.
* Claims / Returns
13. On delivery, please carefully check your order is correct and in the unlikely event that you are unsatisfied with the quality of your purchase, or an error has been made,  please contact us to discuss. We take extreme care to ensure your satisfaction with ALL aspects of your Brand Knew experience so if something isn't quite right, PLEASE let us know. We are approachable - we are friendly - and we love solving problems!
* Delivery
14. Although Brand Knew only uses reputable National/International freight companies, please understand that we do not take any responsibility for delivery delays resulting from the use of these companies. If you have a tight deadline, although all care will be taken to ensure you receive your goods by your required date, Brand Knew is unable to offer you a rock-solid delivery guarantee due to the use of 3rd party freight providers. If required, insurance can be arranged to cover you for any potential financial loss of late delivery, please contact your preferred Insurance Company or Broker for any options available to you.

Brand Knew's Pricing and Terms & Conditions of Sale are subject to change without notice. Last updated August 2018.
Get your name out there with Brand Knew on your team. The best branded promotional products in Sydney
Brand Knew provides a huge range of custom printed promotional products throughout Australia. If you have a have a question about branded merchandise, or corporate promotional products, or customised marketing please contact us on 1300 132 701 or have a look at FAQs of Krackers.  Ask the straight shooting Krackers - he’s got all the answers for your promo needs!


Dear Krackers,
We need some promo t-shirts for a product launch in a month. What do you suggest? - Tim T.
Hi Tim,
You've come to the right place! Custom t-shirts are a HUGE seller and Brand Knew pops them out a rapid rate. There are more than 20 colours to choose from across a variety of t-shirt styles, and Brand Knew can also have them custom screenprinted with your logo or message. - Krackers

Dear Krackers,
We're in Sydney and we've just had our colour logo re-designed. We would like some some spiffy new embroidered t-shirts and polos to add our new logo to. Any thoughts? - Angus.B
Hi Angus,
Yes, my good friends at Brand Knew are foaming at the bit to assist and we deliver anywhere in Australia. With 100s of different uniform styles and colours available, they can embroider, screen print, or even transfer your logo onto any garment (caps, shirts, hoodies, pants, aprons, bucket hats, vests or jackets). They'll have you  looking sharp in no time. - Krackers

Hey Krackers,
We are opening a new store in Brisbane and would like to purchase some branded promotional products (eg. printed pens, printed drink bottles, printed shopping bags, promotional lanyards, custom caps, printed balloons, yo-yos etc) with our logo to give away...any ideas? - Stu.F
Hi Stu,
It just so happens that those cool cats at Brand Knew can do anything from custom balloons, bags, and caps, to yo-yos, hand clappers, and even piggy-banks - and delivery to Brisbane is a cinch! They have a full A-Z list of branded promotional products for all your marketing needs. Shoot them an email and they can whip up a proposal with some visual mocks so you can see what your logo would look like on the suggested items. - Krackers

Brand Knew - branding agency, promotional products, logo design